Client - TIC 

Human Factors Engineer

One of the largest projects in Canada. Enbridge's Keystone pipeline project impressed me to take this role.

The Application I was involved in was been used by the Oil vendors. who will ship their oil thru the Enbridge pipeline


I had to follow Enbridge existing Design system while working with Enbridge UX SME 


I used to go where the application users were and did data collection, job shadow, interviews, likes and pain points in the current application, and come back and create personas, user flows, and empathy map. discuss with the project BAs and understand more about the requirement.


Talking with SME on the requirements and work on the strategic design planning

My research surround on:

  • Understanding the user goals & needs

  • Uncovering pain points with existing user journey

  • Determining the success of the task measured.


Lots of whiteboarding, low-fidelity  wireframes, and discussion on the design with the solution architects, BAs and SMEs on how to improve the user experience without scarifying the requirements and client experiences, keeping the project on track. 

At every design phase, I coordinate with the developers making sure the design meets the technology challenges. 


To validate the design before it goes to sign off and development. I used to validate the artifacts with the actual user either by a full pledge Usability testing or Gorilla testing. I was lucky to go travel to different banking centers and conduct 1-1 or a group usability testing.

Analyze A-B testing.

Plan solutions for tactical or strategic releases according to technology or time constraint.

Present the Usability test results report to the Stakeholders and project team. 


Coordinate with the developers and QA to push the design to the production. Review UI test scenarios with the QA, Join UAT testing sessions.  Create lean UI documents to support the development and future reference.

Support Learning and Development, by supplying screenshots and scenarios for training users.

  1. Point:  User: 4,000+

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