THE OVERVIEW
Retire two lab applications that were getting over-complicated to keep them maintained and high
THE CHALLENGE
Since the legacy application and too many different processes on different continents. Users from both continents had different mental models and empathy towards their old system. It was also challenging work for the team for the project team to come up with a design that worked for both. The bucket list from the users and the Labware as a system. The product owner was the source of understanding the user behavior.
RESEARCH & PLANNING
With a fairly detailed project brief in hand, and was onboarded in the project after the first MVP was launched. I created an in-depth heuristic evaluation of the current production system and I first started a focus group session to get an idea of the common pain points experienced by real users and the factors that influence their decision-making process around the new application.
Engaged the users with data collection exercises, Card sorting, understanding the user mental model, and Process maps where different users perform their tasks. User feedback on the first MVP screens was not what they expected and training time took too long..
DESIGNING THE EXPERIENCE
After the user research, it was time to put the study into practice. I had meetings with the developers and vendors to understand the technological challenges and how to improve the performance and reduce the training cost.
INFORMATION ARCHITECTURE / USER FLOW
Daily huddles with the business analyst and Product owner to understand the new requirements and validate the design with the SMEs. Working around to solve the technological challenges of out-of-the-box vs customization components. Creating early prototypes and validating them with the SMEs and users to find out any gaps and process changes if required.
Analyze the potential of the Lightning design system and how to improve the flow of the application by utilizing the hidden features that were not been used. Salesforce Einstein's next best action proposal is to improve the system's ability to think and act on behalf of the user to reduce human errors.
WIREFRAMES & USABILITY TESTING
To validate the design before it goes to sign-off and development. I used to validate the artifacts with the actual user either by simulating the mockups.
Analyze A-B testing.
Plan solutions for tactical or strategic releases according to technology or time constraints.
Present the Usability test results report to the Stakeholders and project team.
Allocated time for a demo to developers on the UI feasibility check. Fine-tune the UI and if required validate again with the users. Setup war room sessions with the Developers
HANDOFF
After the design mocks were validated with the users and business, it was time to prepare a handoff to the salesforce developers and QAs.
All the mocks in the Figma were tagged with the user stories and marked as "Read for Development". So the developers can use the code from the Figma design tool.
UAT, PILOT TESTING TO PRODUCTION
My work didn't end on the handoff of the design. I played a key role in UAT and Pilot testing UX elements. Coordinate with the training team for training materials / Walkme / gSite.
RECOGNITION & ACHIEVEMENTS
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Delivered first MVP with a success rate of 90% user engagement in onboarding without any training.
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Improved scanning and labeling functionality.
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Improved messaging system
OTHER PROJECT WITH ROCHE
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SL Lab testing: Redesign a lab application that works across different continents and onboard two group of users who can start using SL lab to work more efficiently and more harmonized way. Ask me more
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Clinical trial Research: Improve user engagement to take clinical testing regularly Ask me more
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Meeting Management system: Create a new application to allow Roche employees to book a meeting room easily and improve the process so that the user doesn't have to go through different applications to manage the room and its services. Ask me more
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Data Visualization: Created Data visualization dashboards for the Executives to see the Good Clinical Process without any criticality pointers. Ask me more
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Data Scientist Toolkit: Worked with a group of Data scientists to develop an internal application that will help them to collaborate with the other data scientists in the organization.
Tools used
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Figma
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Salesforce lightning design
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Overflow
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Optimal sort
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Tableau Data Visiaulaiztion
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Miro
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Lucidchat app