Resume

Collaborate with project owners, stakeholders, onsite- offsite developers, and users to build an award-winning innovative products while keeping persona and empathy in mind.

Coach and Mentor designer and non-designers about the importance of User experience and best practices to engage the users.

Build a strategy to improve Customer Experience.

Research user requirements, as well as process websites, flow.

Execute usability research for both online as well as infield.

Provide recommendations for enhancement as required.

Conduct expert proposed online solutions reviews.

Review leveraging before experience to correctly predict user difficulty plus frustration areas.

Develop and prioritize recommendations on the basis of evidence-based findings.

Ensure to execute activities as user advocate at every organization level.

Perform as a user’s voice while product design sessions.

Contribute actively to User Experience Research knowledgebase through sharing data plus reports with the product, UX, development, and various teams.

Perform closely with user experience director to maximize institutionalization of user-experience research throughout the organization.

Design and perform user research for software and hardware of services and mobile phones with representative users.

Utilize extensive toolbox of quantitative and qualitative procedures preferred inclusive of field research.

Perform as a key person on different concurrent user research projects.

Design and implement user research studies as well as usability tests from scratch.

Record as well as publicize user research outcomes in a steady manner.